Comms Triage Agent

Your comms,
run end-to-end.

An agent that runs your shared inbox and WhatsApp as one delegated job. It routes every message, drafts replies using your calendar and CRM, escalates what matters, and chases loose ends until the loop is closed. A real person approves before anything reaches a client.

IT
Comms Triage Agent
Autonomous comms agent
RunsDaily, pre-8am
ToolsGmail · Outlook · WhatsApp · CRM
DraftsIn your voice, held for approval
EscalatesTo you, with why
Volume200–800 emails/day
From£600 / month
What it does

Whole conversations, delegated.

This isn't inbox clearing. The agent owns the queue: it plans the morning's work, uses your tools to answer properly, and reports back. You handle the few decisions only you can make.

01

Routes everything

Email and WhatsApp as one queue. Each message routed: reply, delegate, escalate, or archive — from your past behaviour, not generic rules.

02

Drafts from your systems

Pulls the real answer from your calendar, CRM and documents, then drafts the reply. Every draft queued for a human to approve.

03

Escalates with context

A client complaint, a big opportunity, a legal-looking message — handed to a named human with the why attached.

04

Closes the loop

Chases replies you're owed, confirms what you've promised. No thread left half-finished.

05

Learns from your edits

When you change a draft, it remembers. Week two always sounds more like you than week one.

A day in the life

Morning triage, in four moves.

Step 01

06:30 — Plan

Reads everything that arrived overnight, across channels. Plans the day's queue.

Step 02

07:00 — Work

Works the queue: answers pulled from your systems, drafts held for approval.

Step 03

07:30 — Flag

Surfaces the five things that need your brain, with context.

Step 04

08:00 — Report

Reports back: handled, waiting, escalated. You open a clean inbox.

Outcomes

The agent most teams delegate to first.

Time saved
8–12 hrs/wk

Per person. Measured against baseline email time before go-live.

Drafts approved
~84%

Of drafts approved as-is by month two. Rest edited, not rewritten.

Escalation rate
6%

Of emails flagged to a human. The 94% are handled or safely ignored.

Field note

"I used to spend the first hour of my day in email. Now I spend the first hour on actual work. Same outcome."

— Founder, boutique consultancy

Questions

Common questions

Does it send emails without me?
Not until you tell it to. Day one, every draft sits in an approval queue. Week four you usually auto-send the clearly safe categories (confirmations, thanks, simple FAQs).
What if it gets the tone wrong?
You edit the draft; it learns from the edit. Tone converges in under two weeks for most people.
What about confidential mail?
You set sensitivity rules. Board, legal, personal — it won't draft or surface. It just leaves them for you.

Meet your Comms Triage Agent.

Book a 30-minute consultation. We'll show you the agent running on a sandboxed copy of your tools, so you can see the fit before you commit.