Resolves tier-1 tickets across email, chat and WhatsApp — answering from your own docs and live order data, not a generic script. Anything unusual escalates cleanly to a real person with full context, and a human sets and approves what it's allowed to resolve on its own.
Most of a support day is the same forty things answered slightly differently. The agent resolves those end-to-end — pulling live data from your tools, citing your own docs — and keeps humans free for the hard ones.
Pulled live from Shopify, Stripe, or your internal tooling.
Returns, refunds, delivery, subscription changes. Cited from your own docs.
Walks people through, end to end, with screenshots if useful.
Tags tickets, sets priority, routes to the right human team — without being asked.
Hands over to a named human with a summary, sentiment read, and suggested reply.
Flags the top five questions your docs don't answer well.
Discounts above 10%, exceptions to terms, refunds over £500 — all escalate automatically.
Every answer links to the doc or ticket it pulled from, so you can verify without re-reading.
Tone classifier spots distress or legal language — brings a human in inside 60 seconds.
Edit any reply. The change feeds back into tone and policy models within 24 hours.
Our average client sees resolution times drop 6× while CSAT holds or improves. The agent doesn't replace your support lead — it gives them back the mornings they used to spend on "where's my order".
Median, round the clock, every channel.
Tickets closed without a human picking them up.
90-day rolling, across all clients.
We set the agent up on a staging channel, point it at your docs, and run it alongside your team for two weeks. You keep everything it learned whether you sign or not.