Support · Looking after your AI

We stay on the hook
once it's up and running.

AI workers need looking after. We watch how yours is doing, tweak it as your business changes, and answer the phone when something matters — whether we built it or you did.

From£800 / month
response timeNext business day
HoursMon–Fri, UK hours
IncludedTuning, upgrades, review
EscalationA real person you know
What's covered

A real human on the other end of the email.

Models change. Tools update. Your business evolves. Support keeps your workers in step with all three — without your team having to think about it.

01

Monthly tuning

One tuning pass every month. We fix the misses, tighten the tone, and ship improvements.

02

Model upgrades

When a better underlying model ships, we test, migrate, and verify. No work for you.

03

Integration breakage

When Google, Microsoft, HubSpot or others change APIs, we keep everything connected.

04

Quarterly review

A written report every quarter: hours saved, errors caught, opportunities to expand.

05

A real person you know

One human who knows your setup. Not a ticket queue, not a bot.

How we work

How support actually runs.

Step 01

Onboard

Audit of your current setup. Written health report. Access scoped.

Step 02

Monitor

Continuous monitoring for failures, drift, and policy violations.

Step 03

Tune

Monthly tuning cadence plus ad-hoc fixes inside response time.

Step 04

Review

Quarterly written review with your leadership — hours saved, what's next.

Outcomes

A worker that stays useful for years.

response time
Next business day

For non-critical requests. Same-day for outages.

Tuning cadence
Monthly

One proactive improvement pass every month.

Retention
94%

Of support clients on year 2+. The work compounds.

Field note

"It's one line item on the budget. Everything else is their problem."

— Finance Director, retained client

Questions

Common questions

Do you support AI workers you didn't build?
Yes, after a paid audit. We check the implementation and tell you honestly whether it's supportable or needs reworking first.
What counts as an outage?
A worker failing a task it has successfully done before, or breaking an integration that had been live. Fixed same-day.
Can we cancel?
One month's notice in writing. Handover documentation included.

Ready to put Support to work?

Book a 30-minute consultation. We'll map the fit in plain English and show you exactly what this looks like in your business.